Crash on Android 4.4.2 / SD 3.0.3

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Crash on Android 4.4.2 / SD 3.0.3

Author	Message
MikeTwoOne	MikeTwoOne posted 12/30/2013 6:53:00 PM HOT Topic Details Share Topic
Group: Forum Members Posts: 147, Visits: 2.1K	Hi, Sorry, not beta or suggestions related, but can't find a better place to post ... Since version 3.0.3, I've had a lot (tens of) "silent crashes" when using SD on my 4.4.2 Nexus 7. By "silent", I mean that the Android crash notification (the one which allows you to send a report) does not show. SD just disappears. It happens when launching SD (mostly, sometimes 3 times in a row), when loading a route (sometimes) and when navigating too (real flight). Unfortunately I can't find a way to clearly reproduce it. Note that I never encountered that with the previous versions. Never. I know that such a "bug report" does not really help without a log or a clear step to reproduce, so my question is about the correct way to report it. Is there a way to really help identifying this issue? A specific SD log I can find somewhere? Can a system log be helpfull? Thanks, M Tags 3.0.3 android crash
	Reply Like 125
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Tim Dawson	Tim Dawson posted 2/10/2014 3:26:48 PM Post Details Share Post
Group: Forum Members Posts: 8.1K, Visits: 9.5K	I don't suppose any of you have the Android debugging tools installed on an attached PC and could therefore tell us what error (if any) is actually occurring? We want to help, but cannot reproduce the issue on any of our Android test devices in the office.
	Reply Like 127

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Crash on Android 4.4.2 / SD 3.0.3

MikeTwoOne - 12/30/2013 6:53:00 PM

The only other similar issue we've heard of was because someone had...

Tim Dawson - 1/9/2014 12:54:04 PM

Hi Tim, Thanks for your proposal. Unfortunately, a direct route from...

MikeTwoOne - 1/22/2014 6:08:41 PM

"Since version 3.0.3, I've had a lot (tens of) "silent crashes" when...

funk - 1/29/2014 10:22:31 AM

I'm having the same problem on 4.4.2. Whenever I scroll the map SD...

wb9999 - 2/8/2014 4:00:46 PM

I don't suppose any of you have the Android debugging tools installed...

Tim Dawson - 2/10/2014 3:26:48 PM

Hi Tim, I have the last Android SDK on my main PC but even if I have...

MikeTwoOne - 2/10/2014 5:16:59 PM

FYI, I've been able to connect to my Nexus 7 using ADB tools and I now...

MikeTwoOne - 2/11/2014 2:17:24 PM

Yeah, logcat is definitely what you need to use. Android device...

Tim Dawson - 2/11/2014 5:29:14 PM

OK. Using DDMS, I've been able to collect some lines of log. For...

MikeTwoOne - 2/11/2014 9:37:32 PM

Thanks, that is helpful. We will get to work.

Tim Dawson - 2/13/2014 11:21:04 AM

Hi, One more log, using a fresh 3.0.5 and opening a route. With a...

MikeTwoOne - 2/26/2014 4:59:32 PM

Is this repeatable? Does it always happen when you load a route, or...

Tim Dawson - 2/26/2014 5:30:19 PM

It happens with several different routes but does not happen everytime...

MikeTwoOne - 2/27/2014 8:35:33 PM

Hello, I have a nexus 7 4.4.2 and I have the same problem with...

sweetpot - 2/28/2014 8:47:15 PM

Any news on a fix for this issue? SkyDemon has been unusable on my...

wb9999 - 3/13/2014 5:57:23 PM

We will be posting a beta release next week which we hope will solve...

Tim Dawson - 3/14/2014 3:59:51 PM

Hi, FYI, the last beta (3.0.6 - 04/01) is ... equally crashing, I'm...

MikeTwoOne - 4/2/2014 12:26:06 PM

[quote] FYI, the last beta (3.0.6 - 04/01) is ... equally crashing,...

srayne - 4/2/2014 12:54:43 PM

It definitely helps, in fact we can't do anything without the logs....

Tim Dawson - 4/2/2014 5:07:55 PM

Here are the logs. Can you confirm the older versions of SD are...

MikeTwoOne - 4/2/2014 7:27:03 PM

Thanks, these will help us.

Tim Dawson - 4/3/2014 5:37:54 PM

Here is the 3.0.6 17809 delivery (one log only, because they are all...

MikeTwoOne - 4/29/2014 2:52:40 PM

The logs quite definitely help. As before, I have forwarded this on to...

Tim Dawson - 4/29/2014 4:56:05 PM

Do you by any chance have the ART runtime enabled on your device in...

Tim Dawson - 4/29/2014 7:52:19 PM

After SD let me down in flight one more time two days ago, I was realy...

sweetpot - 4/29/2014 8:13:59 PM

Hi, Not sure the questions are for me, since I've already reply them...

MikeTwoOne - 4/30/2014 3:23:29 PM

Actually, we have been gradually escalating this issue ever since it...

Tim Dawson - 4/30/2014 4:43:39 PM

I also have silent crashes, on Nexus 7 and SD 3.0.6.This seems to be a...

alberto - 4/30/2014 7:37:13 PM

Has anyone tried the beta we released last night? If anybody wants to...

Tim Dawson - 5/1/2014 10:54:45 AM

Hi, Thanks for the great feedback. Good to see I was wrong when...

MikeTwoOne - 5/1/2014 12:08:40 PM

So it turns out we don't quite have the latest Xamarin.Android...

Tim Dawson - 5/1/2014 5:23:52 PM

I just tried the 3.0.2 version. I got two silent crashes. The first...

sweetpot - 5/2/2014 11:31:23 AM

After trying the 3.0.2 without success, I have just downloaded the...

sweetpot - 5/2/2014 1:32:29 PM

I'm not quite sure what you mean by a silent crash. If you mean...

Tim Dawson - 5/2/2014 3:33:13 PM

Hi, I also use "silent crash" to define the way SD is crashing...

MikeTwoOne - 5/5/2014 7:55:28 AM

Hi folks I have now invested different SD versions 3.0.6, 3.0.7 and...

alberto - 5/5/2014 3:01:24 PM

By "silent crash" I also mean a crash without pop up log report. I...

sweetpot - 5/5/2014 3:53:13 PM

I'm not sure why you're not being offered the popup when it crashes, I...

Tim Dawson - 5/6/2014 12:32:41 PM

I have some good news. We have managed to reproduce the occasional...

Tim Dawson - 5/7/2014 3:06:31 PM

Hi Tim, That's great news! Knowing you're also reproducing the issue...

MikeTwoOne - 5/7/2014 9:54:53 PM

Simulation mode doesn't work anymore with the may 7th beta & a silent...

Mike@EDTG - 5/8/2014 6:58:14 AM

Simulation mode broken for me too.

srayne - 5/8/2014 9:28:07 AM

Simulate mode is broken on purpose. We probably should have undone...

Tim Dawson - 5/8/2014 9:47:18 AM

There will be a new beta later today. Results of tests over the...

Tim Dawson - 5/12/2014 12:03:22 PM

Hi, Today's beta is definitely a big step forward. SD is way more...

MikeTwoOne - 5/13/2014 8:38:05 AM

[quote][b]MikeTwoOne (13/05/2014)[/b]Hi,Today's beta is definitely a...

srayne - 5/13/2014 8:46:55 AM

Hi, No root. I've installed the Android SDK, and, when connecting my...

MikeTwoOne - 5/13/2014 11:20:24 AM

Thanks Mike for the info, I'll try that. Tim, I have been testing...

srayne - 5/13/2014 4:08:00 PM

Hi, After some hours (around 7 ...) of testing since yesterday: - I...

MikeTwoOne - 5/14/2014 1:50:47 PM

Thanks, that is good news. It seems we may have eliminated by far the...

Tim Dawson - 5/13/2014 11:37:03 AM

I'll do some extensive testing this evening :)

MikeTwoOne - 5/13/2014 2:26:59 PM

Hi, I didn't have a crash yet in the planning mode with the new beta,...

sweetpot - 5/14/2014 5:27:48 PM

Does anybody know the features of the new beta (27.05.2014)?

alberto - 5/27/2014 7:16:29 PM

There is only one Android feature change in the latest beta: You...

Tim Dawson - 5/28/2014 10:14:42 AM

Latest android beta(27th May) seems to work well,......no cloning of...

Pete - 6/1/2014 12:32:08 PM

Hi, I'm afraid crashs are back with 3.0.7.16856. Log is attached....

MikeTwoOne - 6/3/2014 2:00:49 PM

No, that crash is different to the one which was causing stability...

Tim Dawson - 6/3/2014 4:57:52 PM

[quote][b]Tim Dawson (03/06/2014)[/b][hr]No, that crash is different...

MikeTwoOne - 6/5/2014 10:48:07 AM

Unfortunately, I got two crashes with the last beta. Both of them in...

sweetpot - 6/4/2014 7:49:20 PM

I just upgraded to android 4.4.3, I will test tomorrow if it change...

sweetpot - 6/5/2014 10:40:50 AM

Is it the same crash you are seeing?

Tim Dawson - 6/5/2014 12:51:13 PM

The good news is that last crash you posted about is one we can catch...

Tim Dawson - 6/5/2014 5:11:42 PM

At the moment I feel more comfortable using the official release 3.0.6...

alberto - 6/5/2014 5:56:18 PM

Just bought a Hisense Sero 8 running Android KitKat 4.4.2 - a throw...

mickelb - 6/6/2014 11:46:52 AM

I have tried the last beta with android 4.4.3 today. No more crashes...

sweetpot - 6/6/2014 6:13:30 PM

mickelb, probably because the Google Play Store is not aware of the...

Tim Dawson - 6/9/2014 10:59:50 AM

Tim - Hopefully Google will update their device list soon! At least...

mickelb - 6/9/2014 1:22:27 PM

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